Mobile Device Management for Canadian Businesses

Your workplace

Why this matters.

Phones and tablets let staff read email, join calls and reach business information away from their desks. A personally owned phone may need a different approach from a company device shared by a team. Without clear arrangements, staff may be uncertain about what IT manages or what happens to business access when a device is lost, replaced or no longer used.

A practical mobile-device plan connects convenient access with understandable account and data controls. Netsmart helps your business choose supported device or application management options, test the way they affect everyday work and explain the process to staff. Documented ownership, replacement and access-removal procedures make it easier to manage mobile working as people and equipment change.

The IT work

What Netsmart can help with.

1. Agree device ownership and use

   We review the phones and tablets used for business work, distinguishing company equipment from personally owned devices and identifying the applications each staff group needs. We discuss how people access email, documents and shared services, including any specialist application requirements. Supported operating systems, available licences and existing account controls help determine whether device enrolment or application management is suitable. We record the proposed management boundaries and approval responsibilities so your business can communicate a clear mobile-use policy before configuration begins.

2. Apply suitable protections

   We configure approved enrolment or application-management settings on supported mobile equipment, alongside the account controls needed to access business services. Depending on the selected products and licences, this can include device settings, application access and rules for handling business information. A representative test checks sign-in, opening documents, approved sharing and the supported removal options. We resolve configuration conflicts with the relevant providers, then prepare staff instructions that explain setup, normal use and how to obtain help if business access stops working.

3. Plan access removal

   We document the steps for a lost phone, a replacement device and a departing employee, including who reports the event and who authorises management actions. The procedure identifies relevant accounts, supported removal options and any business information that needs to remain available to the team. We check the proposed actions against device ownership, enrolment and product capabilities before they are used. Handover includes reporting contacts and a practical checklist for updating access, recording the action and confirming that replacement access works as intended.

Mobile controls should make the boundary between business information and personal use understandable. We review whether device enrolment or application management suits the approved ownership model, then test access, sharing and removal options on supported equipment. Staff instructions explain what is managed and how to report a lost phone. The operating procedure also addresses replacement devices, changes in employment and the approvals needed before taking a management action.

A practical example

How this works in practice.

For example, employees use personal phones for business email. We would review supported application controls, check the agreed access and data-handling behaviour, and document how business access is removed when a phone is replaced or a staff member leaves.

Checks and handover

What the work can include.

• Ownership and management approach
• Mobile access and removal checks
• Staff instructions and lost-device procedure