Intune and Endpoints for Canadian Businesses

Your workplace

Why this matters.

A new laptop needs the right applications, accounts and settings before its owner can do useful work. When every device is prepared differently, staff can encounter inconsistent sign-in experiences and IT has more individual configurations to troubleshoot. Microsoft Intune can help manage supported devices, but its policies need to reflect the applications, ownership arrangements and staff roles in your workplace.

A thoughtful rollout starts with representative devices and users, making configuration problems visible before changes reach the wider team. Netsmart helps connect device enrolment, application deployment and ongoing support, so replacement computers follow a documented process. This gives your business a clearer view of managed equipment and makes staff changes and equipment refreshes easier to organise.

The IT work

What Netsmart can help with.

1. Review devices and licensing

   We identify the computers and mobile devices you want to manage, their operating systems, ownership and current configuration tools. Staff roles help us distinguish which applications and settings different groups need, including specialist software used in professional or practice environments. We review Microsoft licensing and supported management capabilities before proposing an enrolment approach. Existing account, security and software-deployment arrangements are checked for potential conflicts, and the findings become a device inventory and rollout plan your business can review with the relevant application providers.

2. Configure and test policies

   We configure agreed Intune enrolment settings, device groups, application assignments and policies for a controlled group of supported devices. Pilot checks cover sign-in, required software, updates and the effects of compliance settings on business access. We work with staff and application vendors to investigate installation failures or settings that interrupt a necessary workflow. Once the configuration is reviewed, we organise wider deployment in manageable stages, recording policy assignments, exceptions and the user guidance needed for staff to complete enrolment successfully.

3. Support ongoing changes

   We troubleshoot devices that do not enrol, receive an application or report their expected management status, checking the account, licensing, connectivity and assigned policies. Changes to staff roles or software requirements are reviewed before settings are updated across the affected groups. We document how new and replacement devices enter the environment and how old devices leave it. Handover includes configuration records, setup checks and responsibilities for ongoing review, giving the support team a consistent starting point for future device and user changes.

Device management is most useful when policies reflect distinct staff roles and supported equipment. We review enrolment methods, existing management tools and the applications each group requires. A small rollout checks policy conflicts, software installation and the user's sign-in experience before wider deployment. Devices that fail enrolment or stop checking in receive investigation, while configuration records explain which settings are applied and how replacement computers enter the supported environment.

A practical example

How this works in practice.

For example, a business wants new laptops to receive a consistent configuration. We would prepare a suitable enrolment approach, test required applications and device settings with a representative user, then document how subsequent laptops are enrolled and checked.

Checks and handover

What the work can include.

• Device groups and policy assignments
• Pilot enrolment and application results
• Replacement-device setup procedure