Call support
Speak with our team about an issue or an escalation.
1-877-452-5811For existing clients
Client support
and remote assistance.
Report an issue by phone or email, or open your service portal. For an urgent operational issue, call our support team.
Email support
Include your company, a description of the issue and a callback number.
Email our teamsupport@netsmart.ca
Client portal
Sign in using your existing client email address. New engagements begin with a consultation.
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Connect to a Netsmart Tech
Open our remote support connection page to connect with a Netsmart technician.
Connect nowThe connection page opens in a new tab.
Need remote assistance?
Call support first. One of our technicians will give you the connection instructions for your device. Only install remote-support software when instructed by one of our technicians.
Our technicians provide the appropriate installation link directly when remote-support software is needed.
Looking for a new service?
Request a consultation to discuss a new engagement. Support response commitments depend on your service agreement.