Clear responsibilities
We agree what is covered, how your staff request help, and where your vendors or internal team are involved.
About Netsmart
Your business.
Our IT expertise.
For over 30 years, Netsmart has provided managed IT, cybersecurity, cloud services, and technical support for small and medium businesses and professional practices in Edmonton, Calgary, Vancouver, Red Deer and the USA. As a full-service IT company, we work as your IT team or alongside the team you already have.
We support law firms, dental offices, oral surgeons, physicians and medical clinics, professional offices, hotels and casinos, and small and medium businesses, including IT work for over 300 law firms. You get experienced technicians, high-quality work, and affordable rates, with the scope and pricing set out in your service agreement.
A practical IT partner
People you can
work with.
Providing business IT services since 1996, Netsmart combines practical technical support with planning for the work ahead. We help businesses make technology decisions around their people, priorities, and daily operations.
We support the systems your staff use every day and help plan the changes ahead. Our work includes user support, networks, business applications, Microsoft cloud, security, backups, and projects.
For law firms, dental and medical practices, hotels and casinos, that also means working with the specialist software and equipment providers your workplace relies on.
Hands-on support
We help with technical issues, system configuration, maintenance, and the work you need to get done.
Planning for change
We work with you on upgrades, migrations, office moves, and improvements to security and recovery.
How we work with you
Support built around
your business.
From our Edmonton head office, we serve businesses in Edmonton, Calgary, Vancouver and Red Deer.
24/7/365 support
IT problems can happen outside office hours. Our support team is available around the clock by phone and email, with a client portal and technician-guided remote assistance. Support coverage and response commitments are defined in your service agreement.
Contact client supportYour IT team, or part of it
Use Netsmart as your IT department or bring us alongside your internal team. We agree responsibilities and work with your application and equipment providers, so everyone understands the support arrangements.
Explore managed and co-managed ITOpen communication
We welcome your questions, concerns and feedback. By listening to your staff and discussing what your business needs, we can work together on practical solutions and the next steps.
Talk with our teamPlans matched to your business
We start by discussing your systems, users, locations, priorities and budget. Your proposal sets out the services, scope and pricing, with options for ongoing support, co-managed IT or a defined project.
Compare service optionsLet’s talk
What technology
support do you need?
Describe the systems you use and the problem or project you need help with. We’ll review your priorities, responsibilities and the next steps with you.
Discuss your IT needs
Prefer to call? 1-877-452-5811