Our services
A dedicated IT team for your people, systems and business plans.
Managed IT gives your business one team to contact for everyday technical support and a coordinated plan for maintaining the systems you depend on. We can act as your IT department or work alongside your internal staff through co-managed support.
Your IT service
Netsmart supports the technology behind everyday work, including staff computers, Microsoft 365, business applications, printers, networks and servers within your agreed service plan. We follow support issues through the user's task, coordinate with software providers when responsibilities overlap and document useful findings for future requests. For a law firm, dental practice or professional office, that can mean checking account access, file connections and application requirements together. Maintenance and support information also help identify recurring faults that deserve a planned correction instead of another isolated troubleshooting session.
We help manage user accounts, coordinate software vendors, address security and backup requirements, and plan technology changes around your operations.
Working with Netsmart
We review your existing environment and confirm who handles user support, maintenance, vendor coordination and upcoming projects. Netsmart can act as your IT team or provide co-managed support alongside your own staff, with access and escalation routes agreed together. Ongoing planning considers equipment support life, licensing, security and recovery requirements, as well as new employees or office expansion. We help turn those needs into priorities and defined next steps, giving your business a practical basis for approving purchases, scheduling changes and deciding which improvements to undertake first.
We begin by reviewing your environment, users, priorities and existing arrangements, then confirm responsibilities, supported systems, support coverage and escalation routes. Regular reviews help identify equipment replacements, licensing changes and future projects, so IT decisions connect to your business plans and budget.
What we do
Help with staff computers, Microsoft 365, printers, account access and business applications. We investigate the issue, explain the next steps and coordinate with your software provider when a problem crosses systems.
Explore User SupportMonitoring, software updates, patching and planned maintenance for covered computers, servers and infrastructure. We schedule changes around your applications and working hours, review unsuccessful updates and identify systems needing further attention.
Explore Proactive MaintenanceA dedicated IT team for your business, or additional expertise alongside your own staff. We confirm system ownership, access, vendor responsibilities and escalation routes so your people know who to contact.
Explore Managed and Co-Managed ITHelp select, source, configure and support business computers, servers, software and peripherals. We review application requirements, licensing and support life, then coordinate deployment and staff handover with your approval.
Explore Hardware and SoftwarePhone, email and client-portal channels for IT assistance, with support coverage and escalation arrangements defined in your agreement. Clear request information helps us assess the impact and route the issue to the right team.
Explore 24/7 Help DeskReview your systems, replacement cycles, licensing, security priorities and upcoming business changes. We help turn those needs into practical recommendations, budgets and a schedule for agreed upgrades and projects.
Explore IT PlanningCommon questions
Your proposal identifies the users, devices, applications and infrastructure covered, together with maintenance, support, security and backup responsibilities. We review your current environment first, so the plan reflects the systems your business actually uses.
Yes. Co-managed support adds technical expertise and capacity alongside your staff. We confirm who handles user requests, infrastructure, security, projects and vendor coordination, and how issues are escalated.
Staff can contact Netsmart by phone, email or the client portal. We confirm support coverage, response arrangements and urgent escalation contacts in your service agreement. Technician-guided remote assistance can be used when appropriate.
We review technology priorities with you, including ageing equipment, licensing, security improvements, recovery requirements and business changes. Agreed recommendations feed into your budget and project schedule; your business approves purchases and major changes.
Let’s talk
Describe the systems you use and the problem or project you need help with. We’ll review your priorities, responsibilities and the next steps with you.
Prefer to call? 1-877-452-5811
