Over 300 law firms
Our experience comes from work completed in over 300 law firms since 1996, including infrastructure, network and user-support work.
IT specialists for law firms
Law firm IT support in Edmonton.
Netsmart specializes in IT support for law firms. Based in Edmonton, we support the technology behind client matters, legal applications, documents and everyday office work. We have completed work in over 300 law firms since 1996.
Legal-practice experience since 1996
An IT company that understands law firms.
Your team needs dependable access to documents and applications, appropriate protection for client information, and a clear route to support. We connect those needs to an agreed IT service plan.
Edmonton and beyond
We serve law firms in Edmonton and other Canadian communities. Tell us where your offices and staff work so we can confirm remote support, on-site requirements and project coverage.
Law-firm IT services
Support for the way your firm works.
We agree the supported systems, responsibilities and coverage with your firm and coordinate product-specific work with your software providers.
Legal Applications
Support the IT environment for matter management, document systems, legal accounting and billing, coordinating product-specific work with your vendors.
Explore Legal ApplicationsDocuments and Communications
Support document access, Microsoft 365, scanning, printing and business communications around the way your firm works.
Explore Documents and CommunicationsAccess and Security for Law Firms
Help manage individual accounts, permissions, multi-factor authentication and device protection for your firm’s staff and systems.
Explore Access and Security for Law FirmsLaw Firm Backup and Continuity
Maintain the IT environment and plan recovery for client documents, legal application data and the systems your staff need first.
Explore Law Firm Backup and ContinuityLegal applications
Document management and legal accounting.
We support the IT environment behind legal document management and accounting workflows, and coordinate product-specific requirements with your software providers.
Document management IT support
Plan staff access, workstation and network requirements around the firm’s document workflows and the vendor’s supported configuration.
Legal accounting IT support
Consider the IT dependencies behind accounting workflows, including supported systems, user access and recovery requirements.
When everyday work slows down
Start with the workflow your staff need.
A slow document search, failed scan or unavailable accounting application can involve several systems. We trace the affected workflow through the workstation, user account, network, server or cloud service and the application provider.
Explore legal application IT supportDocuments, email and scanning
Identify where matter documents are stored, who needs access and how staff save, find and share them. Review the connections between document systems, Microsoft 365, printers and scanners.
Document management and communicationsAccounts and remote work
Review individual accounts, permissions, approved remote connections and device protection. Plan access changes when staff join, move roles or leave the firm.
Law firm access and securityA working recovery plan
Check which documents, databases, accounts and servers are needed to resume work. Agree a restoration sequence with your firm and vendors, then test representative workflows.
Law firm backup and continuityPlanning an IT review
What to bring to the first conversation.
Tell us how many people and offices you support, which legal applications you use, and what is interrupting work. A list of systems and vendor contacts helps us define the review. Keep confidential matter documents and passwords out of the website enquiry form.
Discuss your law firm’s IT needsA clear starting point
Questions we work through together.
- Which workflows need attention?
Describe the impact on staff, affected locations and when the problem occurs.
- Who supports each system?
Identify your internal staff, software providers and existing support arrangements.
- What needs to change, and when?
Review equipment age, security priorities, office changes, budgets and suitable maintenance windows.
Connected services
One plan for support, security and recovery.
01
Managed IT Services & Help Desk
Day-to-day help desk support, proactive maintenance and practical IT planning for your people and systems. Use Netsmart as your IT department or add expertise alongside your internal team.
Explore Managed IT Services & Help Desk02Cybersecurity & IT Compliance
Security assessments, firewalls, endpoint protection, access controls, and compliance support.
Explore Cybersecurity & IT Compliance03Backup & Disaster Recovery
Business backups, recovery planning, restoration testing, and disaster recovery services.
Explore Backup & Disaster RecoveryCommon questions
How we can help.
Do you provide IT support for law firms in Edmonton?
Yes. Netsmart is based in Edmonton and specializes in supporting law firms. We review your offices, staff and systems before agreeing the support coverage, remote assistance, on-site requirements and escalation arrangements.
Can you support our legal software?
We support the IT environment behind legal applications, including workstations, servers, accounts, network connections, printing and scanning. Product-specific changes and supported configurations are coordinated with your software vendors. Tell us which applications your firm uses when you enquire.
How do you help protect confidential client information?
We review staff accounts, permissions, multi-factor authentication where supported, device protection and remote access. Your firm determines its information-handling policies; we implement the agreed technical controls and coordinate with your advisors and vendors.
What should a law firm’s backup plan cover?
A useful plan identifies client documents, legal application databases and the systems needed to restore a working workflow. We help review backup coverage, restoration priorities, vendor dependencies and agreed recovery testing.
Can you work alongside our internal IT staff?
Yes. We can act as your IT team, provide co-managed support alongside your staff, or carry out an agreed project such as infrastructure replacement. Your proposal sets out responsibilities, supported systems and coverage.
Can you help with a slow document management or accounting system?
Yes. We review the affected users, devices, accounts and connections to identify the IT dependencies behind the problem. Where the issue involves application configuration, databases or a vendor-managed service, we coordinate with the software provider and agree the troubleshooting responsibilities.
Can you help when our firm changes IT providers or moves offices?
Yes. We can plan an agreed transition or office-move project. We review system ownership, vendor contacts, access handover, backups and important workflows before scheduling changes. Your firm approves access, spending and timing, and we document the support responsibilities after handover.
How do we start?
Request a consultation and tell us about your firm, locations, applications and main concerns. We review your requirements, clarify priorities and discuss a service plan or project proposal.
Further reading
Useful industry resources.
These resources describe relevant technology needs. We review the products, requirements and responsibilities for your own workplace before agreeing the IT work.
Let’s talk
What technology
support do you need?
Tell us about your business, your systems, and the work you need help with. We can act as your IT team, work alongside your existing staff, or deliver a defined project.
Discuss your IT needs
Prefer to call? 1-877-452-5811