Service Options
Hourly Service and Time Blocks for Canadian Businesses
IT assistance for specific issues or agreed work, without assuming an ongoing managed-service arrangement.
Your workplace
Why this matters.
Occasional support can suit a defined technical problem, maintenance task or a list of improvements. Reviewing the request first helps establish what can be investigated and which suppliers may need to participate.
The IT work
What Netsmart can help with.
- Review the request
Identify affected systems, access, urgency and the outcome your business needs.
- Agree the work
Confirm the support arrangement, initial scope and the approvals needed if further work is identified.
- Record the result
Document actions, remaining issues and any recommendations for a separate project or ongoing service.
Planning the work
What we’ll confirm before work starts.
Rates, billing and time-block terms are confirmed in the proposal. A block of time does not itself establish monitoring coverage, a guaranteed resolution or a specific response time.
Talk with our IT teamConnected services
Related IT services.
Managed IT Services & Help Desk
Day-to-day help desk support, proactive maintenance and practical IT planning for your people and systems. Use Netsmart as your IT department or add expertise alongside your internal team.
Explore Managed IT Services & Help DeskNetworks & Infrastructure
Networks, Wi-Fi, servers, virtualization, firewalls, VoIP, and connected office systems.
Explore Networks & InfrastructureExplore further
More from Service Options.
Let’s talk
What technology
support do you need?
Describe the systems you use and the problem or project you need help with. We’ll review your priorities, responsibilities and the next steps with you.
Prefer to call? 1-877-452-5811