Service Options
Co-Managed IT for Canadian Businesses
Additional IT expertise and capacity alongside your internal staff, with clear ownership and escalation responsibilities.
Your workplace
Why this matters.
Your team may need specialist help or extra capacity while retaining ownership of day-to-day operations. A co-managed arrangement explains how Netsmart works with your staff on support, maintenance or projects.
The IT work
What Netsmart can help with.
- Agree roles
Define the systems and tasks managed by each team and the decisions that require approval.
- Set escalation routes
Document contacts, access and the information needed when an issue moves between teams.
- Coordinate planned work
Agree project scope, maintenance windows and handover of completed changes.
Planning the work
What we’ll confirm before work starts.
Your internal team retains its agreed leadership responsibilities. Access, service coverage and any defined project work are documented with your business.
Talk with our IT teamConnected services
Related IT services.
Managed IT Services & Help Desk
Day-to-day help desk support, proactive maintenance and practical IT planning for your people and systems. Use Netsmart as your IT department or add expertise alongside your internal team.
Explore Managed IT Services & Help DeskIT Projects & Office Moves
Office moves, new locations, upgrades, migrations, procurement, and vendor coordination.
Explore IT Projects & Office MovesExplore further
More from Service Options.
Let’s talk
What technology
support do you need?
Describe the systems you use and the problem or project you need help with. We’ll review your priorities, responsibilities and the next steps with you.
Prefer to call? 1-877-452-5811