IT Support

As a hotel, you rely on technology to deliver exceptional guest experiences. Our dedicated IT support services are here to ensure that your systems run smoothly and efficiently. From troubleshooting hardware and software issues to providing timely assistance, our skilled support team is available around the clock to keep your hotel’s technology infrastructure up and running.

Network Design and Setup

A reliable and secure network is the backbone of any modern hotel. Our network design and setup services are tailored to meet the unique needs of your property. We assess your requirements and design a robust network infrastructure that ensures seamless connectivity throughout your hotel, including guest rooms, public areas, and administrative spaces. We prioritize security measures to protect your guests’ data and maintain compliance with industry standards.

Hardware and Software Sales and Service

We offer a comprehensive range of high-quality hardware and software solutions to meet your hotel’s specific needs. Whether you require new servers, workstations, POS systems, or software applications, our team can source, supply, and install the right equipment for your operations. We also provide ongoing maintenance and support to keep your technology infrastructure running at peak performance.


In today’s connected world, offering reliable and high-speed WiFi is crucial for guest satisfaction. We specialize in designing and implementing WiFi solutions that cover your entire property, ensuring fast and seamless connectivity for your guests. Our experts conduct site surveys, optimize access point placement, and implement robust security measures to provide a seamless and secure WiFi experience for your guests.

Cloud Services

Leverage the power of the cloud to enhance your hotel operations. We offer secure and scalable cloud services tailored to the hospitality industry. Whether you need cloud storage, cloud-based applications, or virtual machines, our experts can help you migrate your data and systems to the cloud. This allows for improved accessibility, flexibility, and cost-efficiency while maintaining strict data security and privacy standards.

POS Setup and Support – Micros, Agilysys, Square, Shift4

Efficient point-of-sale (POS) systems are vital for seamless operations in hotel restaurants, bars, and retail outlets. We collaborate with leading POS providers such as Micros, Agilysys, Square, and Shift4 to set up and support POS systems tailored to your specific needs. Our solutions streamline transactions, integrate with your hotel management software, and provide real-time reporting for enhanced efficiency and guest satisfaction.

PMS (Property Management System)

A robust Property Management System (PMS) is the heart of hotel operations. We offer PMS solutions that encompass all aspects of front desk operations, reservations, billing, housekeeping, and more. Our PMS enables you to streamline guest management, automate processes, and deliver personalized services. With our solution, you can efficiently manage room inventory, track guest preferences, and optimize revenue generation.

Inventory Control – Yellowdog

Effectively managing your hotel’s inventory is essential for smooth operations and cost control. Our inventory control solutions, such as Yellowdog, help you track and manage stock levels, streamline purchasing processes, and generate insightful reports. With our system, you can optimize inventory levels, reduce wastage, and ensure that your hotel has the right resources at the right time.

Incident Tracking – LogIT, ITrak

Maintaining security and addressing incidents promptly is crucial for guest safety and satisfaction. Our incident tracking solutions, LogIT and ITrak, allow you to record and manage incidents in real-time, generate comprehensive reports, and ensure timely resolution. These tools help you maintain a safe and secure environment for your guests and staff while providing valuable data for analysis and process improvement.

POS Surveillance – POS Connect, Remote Eyes

Protecting your hotel’s assets and maintaining guest safety is a top priority. Our POS surveillance solutions integrate your POS systems with advanced video surveillance technologies. This integration allows you to monitor POS transactions in real-time, detect anomalies or suspicious activities, and mitigate fraud risks effectively. With POS Connect and Remote Eyes, you can enhance security and streamline investigations in case of incidents.

Employee Management System

Efficiently managing your hotel’s workforce is crucial for operational excellence. Our employee management system provides comprehensive tools for scheduling, time and attendance tracking, payroll management, and HR functions. With our solution, you can optimize staff scheduling, automate payroll processes, and ensure compliance with labor regulations, leading to improved productivity and employee satisfaction.

Key Storage and Management Systems

Efficiently managing and securing keys is essential for guest safety and smooth hotel operations. Our key storage and management systems offer secure storage, easy access, and robust tracking mechanisms. With features like access control, audit trails, and real-time monitoring, you can ensure that key management processes are streamlined, secure, and traceable.

Guest Room Key Lock System

Enhance guest security and convenience with our advanced guest room key lock systems. We collaborate with industry-leading providers to implement secure and efficient keyless entry solutions. Our systems enable guests to access their rooms using key cards or mobile devices, eliminating the need for traditional keys. These systems enhance guest experiences, improve operational efficiency, and provide advanced security features.

Smart Room Technology

Transform your hotel rooms into smart and connected spaces with our smart room technology solutions. From automated lighting and climate control to integrated entertainment systems and voice assistants, we can help you create a personalized and seamless experience for your guests. Smart room technology enhances guest comfort, improves energy efficiency, and sets your hotel apart in terms of modern amenities.

Call Accounting Systems – Genesis

Accurate call accounting is essential for managing guest phone charges and optimizing telecom expenses. Our call accounting system, Genesis, tracks and analyzes guest phone usage, generates detailed call reports, and integrates with your hotel management systems. With Genesis, you can efficiently manage guest billing, monitor phone activity, and gain insights for cost optimization and revenue generation.

Partner with us, your trusted IT provider for hotels, and unlock the potential of technology to elevate your guest experiences, streamline operations, and drive profitability. Contact us today to discuss your hotel’s specific IT requirements and explore how our tailored solutions can help you achieve your technology goals.

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Is your organization in need of IT expertise for a particular service (or multiple)? Don't worry, you've come to the right place! Netsmart can provide you with top-notch IT solutions. Please take a moment to fill out the brief form below to give us an idea of how we can assist you.