IT Support
At our casino IT support services, we understand the critical role that reliable technology plays in the smooth operation of your casino. Our experienced team is dedicated to providing prompt and efficient support for all your IT needs. From troubleshooting technical issues to resolving software conflicts, we are here to ensure that your systems are up and running, allowing you to focus on providing an exceptional gaming experience to your patrons.
Network Design and Setup
We specialize in designing and setting up robust and secure networks tailored to the unique needs of casinos. Whether you require a wired or wireless infrastructure, our network experts will analyze your requirements and implement a solution that ensures seamless communication, high-speed connectivity, and efficient data flow throughout your casino floor. We prioritize security measures to protect sensitive customer information and maintain compliance with industry regulations.
Hardware and Software Sales and Service
As a comprehensive IT provider for casinos, we offer a wide range of high-quality hardware and software solutions. We source and supply reliable equipment such as servers, workstations, gaming systems, and peripherals, ensuring that you have the tools necessary for optimal performance. Additionally, we assist with software selection and provide installation, configuration, and ongoing support to maximize your operational efficiency.
WiFi
Providing reliable and high-speed WiFi connectivity is essential in today’s digital world. Our team specializes in designing and implementing WiFi solutions that cover your entire casino property, including gaming areas, restaurants, and hotel rooms. We ensure seamless coverage and strong signal strength, enabling your guests to stay connected and enjoy a smooth online experience while they explore your casino offerings.
Cloud Services
Harness the power of the cloud with our casino cloud services. We offer secure and scalable cloud solutions tailored to the specific needs of the gaming industry. Whether you need cloud storage, virtual machines, or cloud-based applications, our experts will help you migrate your data and systems to the cloud, providing enhanced flexibility, accessibility, and cost-efficiency while maintaining the highest levels of security.
Gaming System Setup – IGT, Light and Wonder, Aristocrat, Konami
We understand the importance of reliable gaming systems for your casino’s success. Our team is experienced in setting up and maintaining gaming systems from industry-leading providers such as IGT, Light and Wonder, Aristocrat, and Konami. We ensure seamless integration of these systems into your casino environment, allowing you to offer a wide range of exciting and engaging games to your patrons.
POS Setup and Support – Micros, Agilysys, Square, Shift4
Efficient and reliable point-of-sale (POS) systems are crucial for smooth casino operations. We work with leading POS providers, including Micros, Agilysys, Square, and Shift4, to set up and support POS systems tailored to your specific needs. Whether it’s for restaurants, bars, or retail outlets within your casino, our experts will ensure a seamless POS experience, enabling you to streamline transactions and enhance customer satisfaction.
PMS (Property Management System)
We offer robust Property Management System (PMS) solutions tailored to the unique requirements of the casino industry. Our PMS enables you to efficiently manage hotel reservations, room assignments, guest profiles, billing, and other essential hotel operations. With our PMS, you can provide a seamless and personalized experience for your hotel guests while optimizing your staff’s efficiency.
Inventory Control – Yellowdog
Efficient inventory control is essential for managing your casino’s stock of supplies and assets. Our team specializes in implementing advanced inventory control solutions such as Yellowdog. We help you track and manage inventory levels, streamline purchasing processes, and generate accurate reports for better decision-making. With our inventory control systems, you can optimize your stock levels, reduce costs, and ensure smooth casino operations.
POS Surveillance – POS Connect, Remote Eyes
Protecting your casino’s assets and ensuring a safe environment for your patrons is paramount. Our POS surveillance solutions, such as POS Connect and Remote Eyes, integrate your POS systems with advanced surveillance technologies. This integration allows you to monitor and analyze POS transactions in real-time, detect suspicious activities, and mitigate fraud risks effectively.
Incident Tracking – LogIT, ITrak
Timely and accurate incident tracking is crucial for maintaining security and compliance in a casino environment. We offer incident tracking solutions like LogIT and ITrak that enable you to record and manage incidents, generate reports, and maintain a comprehensive incident history. Our systems help you streamline incident response processes, improve security measures, and meet regulatory requirements.
Facial Recognition Visual Casino
Enhance your casino’s security and guest experience with facial recognition technology. Our Visual Casino solution leverages advanced facial recognition algorithms to accurately identify and track individuals within your casino premises. From access control to targeted marketing campaigns, our facial recognition system provides valuable insights and enhances your overall security measures.
Employee Management System
Managing your casino’s workforce effectively is essential for operational efficiency. Our employee management system provides comprehensive tools for managing employee schedules, time tracking, payroll, and HR functions. With our solution, you can streamline employee management processes, ensure compliance with labor regulations, and improve overall workforce productivity.
Poker Room Software – Genesis
For casinos with dedicated poker rooms, we offer specialized poker room software solutions, including Genesis. Our poker room software enables efficient management of tournaments, player registration, seating assignments, and payouts. With features like real-time updates, table balancing, and player tracking, our software enhances the poker experience for both players and casino staff.
Loyalty Programs – IGT, Light and Wonder, Passport Technologies, Everi
Build customer loyalty and drive repeat visits with our comprehensive loyalty program solutions. We work with industry-leading providers such as IGT, Light and Wonder, Passport Technologies, and Everi to implement loyalty programs tailored to your casino’s unique needs. Our solutions allow you to reward and engage your patrons, analyze customer behavior, and offer personalized incentives, enhancing customer satisfaction and loyalty.
Compliance
Maintaining compliance with gaming regulations and industry standards is crucial for casinos. Our team is well-versed in gaming compliance requirements and can assist you in implementing the necessary controls, policies, and procedures to ensure adherence to regulatory guidelines. We provide comprehensive compliance assessments, staff training, and ongoing support to help you stay compliant and mitigate potential risks.
Key Storage and Management Systems
Efficiently managing and securing keys is vital in a casino environment. We offer key storage and management systems that ensure the safe and organized storage of keys and access cards. Our solutions provide robust access control mechanisms, audit trails, and real-time monitoring, enhancing the security and accountability of your key management processes.
Cashless Gaming – Passport Technologies, Light and Wonder, NRT
Transform your casino operations with cashless gaming solutions. We collaborate with leading providers like Passport Technologies, Light and Wonder, and NRT to implement secure and convenient cashless payment systems. Our solutions enable patrons to easily load funds onto digital wallets, use RFID-enabled devices, and seamlessly transfer funds between gaming machines, enhancing the gaming experience and improving operational efficiency.
Visual Limit Signs
Ensure responsible gambling practices with visual limit signs. We help you implement digital signage solutions that display real-time information on gaming machine limits and responsible gambling messages. These visual limit signs assist players in making informed decisions about their gambling activities, promoting responsible gaming within your casino.
Self-Serve Kiosks – Passport Technologies, NRT
Enhance customer convenience and streamline operations with self-serve kiosks. Our self-serve kiosk solutions, powered by Passport Technologies and NRT, allow patrons to access a range of services such as ticket redemption, player rewards, and cashless gaming transactions. These kiosks reduce wait times, improve customer satisfaction, and free up staff resources for other critical tasks.
Partner with us, your trusted IT provider for casinos, and leverage our expertise to drive innovation, enhance operational efficiency, and deliver an exceptional gaming experience to your patrons. Contact us today to discuss your specific IT requirements and explore how our tailored solutions can help you achieve your casino’s technology goals.
